FAQ & Helpful Links
Empowering You with Knowledge and Support
At Heart in Hand Support Services, we believe that informed individuals can make empowered decisions about their care. This page is designed to provide valuable information, tips, and guidance for individuals with neurological conditions, their families, and NDIS support coordinators.
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FAQs
We address common questions and concerns:
What services does Heart In Hand Support Services provide?
We specialise in supporting individuals living with neurological conditions such as Multiple Sclerosis, Dementia, Parkinson’s Disease, and other cognitive or physical challenges. Our services include in-home personal care, domestic assistance, respite care, community access, transport, companionship, and behavioural support.
Who can access your services?
Our services are available to individuals of all ages living with neurological conditions, intellectual disabilities, or complex support needs. We support NDIS participants, private clients, and individuals referred through service coordinators or health professionals.
Are you a registered NDIS provider?
We are in the process of registration.
How do you ensure quality and personalised care?
Our team is carefully selected and trained to provide compassionate, respectful, and skilled support. We work closely with individuals and families to tailor every aspect of care to their preferences, needs, and routines, ensuring comfort, dignity, and empowerment.
What areas do you service?
We proudly provide support throughout Sunshine Coast. Please contact us to check availability in your specific area.
Can I choose my own support worker?
Absolutely. We believe in matching individuals with support workers who align with their personality, needs, and preferences. Your comfort and trust are our top priorities.
Do you offer support for families and carers?
Yes. We understand the emotional and physical demands of caregiving. Our services include respite care and practical support to give families peace of mind and much-needed breaks.
How do I get started with Heart In Hand?
Getting started is easy. Simply call us, send an email or complete our enquiry form online. We’ll arrange a free consultation to discuss your needs and develop a personalised support plan.
What makes Heart In Hand different from other providers?
At Heart In Hand Support Services, we blend clinical expertise with heartfelt compassion to deliver care that truly makes a difference. Our team specialises in supporting individuals with neurological conditions, using a warm, holistic approach that fosters meaningful connections, encourages independence, and enhances overall quality of life. We believe in working as one unified team—collaborating closely with allied health professionals, families, and the individual themselves to create a personalised care ecosystem that meets each person’s unique needs. Together, we ensure every aspect of care is thoughtful, coordinated, and empowering.
Do you provide 24/7 or overnight care?
Yes. We offer flexible support, including overnight and 24/7 care, tailored to each individual’s specific needs and schedule.
Are your staff qualified and screened?
Yes. All team members hold relevant qualifications, up-to-date police checks, NDIS Worker Screening, and first aid/CPR training. They also receive ongoing training specific to neurological and complex care.
Can you assist with behaviour support or high-needs care?
Yes. Our team includes experienced workers trained in complex behavioural support, early-onset dementia, and progressive neurological conditions. We work alongside allied health professionals to provide safe and effective care.
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At Heart in Hand Support Services, we treat clients like family. If you or a loved one has a neuro condition, contact us to see how our personalised care can help.
